This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from the Shop Meda LTD website (the "Website"). Its purpose is to provide customers with clear, comprehensive, and easily understandable information regarding all aspects of our shipping process, including order processing, shipping methods, associated costs, estimated delivery times, international shipping considerations (specifically customs, duties, and taxes), and the procedures for handling returns and exchanges.

By placing an order with Shop Meda LTD, you, the customer, signify your understanding and acceptance of the terms and conditions set forth in this Shipping Policy, which forms an integral part of the overall Terms and Conditions governing your purchase. It is important for customers to review this policy prior to making a purchase to ensure they are fully aware of our procedures and their responsibilities.

Shop Meda LTD exclusively ships orders to valid street addresses within the United Kingdom (defined as England, Scotland, Wales, and Northern Ireland) and the United States of America (defined as the 48 contiguous states, Alaska, and Hawaii). At present Germany, we are unable to ship to US Territories (such as Puerto Rico, Guam, US Virgin Islands), or APO/FPO/DPO addresses, unless explicitly stated otherwise for specific products or promotions.

We do not accept or process orders for delivery to any country or region outside of the Germany, United Kingdom, and the United States of America as defined above. Any orders placed with shipping addresses outside these specified destinations will be cancelled, and any payment made will be refunded. This clear delineation of shipping destinations is essential to manage customer expectations and ensure efficient fulfillment operations.

Shop Meda LTD operates as an e-commerce retailer. For many of the products offered on our Website, we utilize a dropshipping model. This means that when you place an order, the product(s) may be shipped directly to you from one or more of our trusted third-party supplier partners, rather than from a central Shop Meda LTD warehouse.

This model allows us to offer a wider variety of products and maintain competitive pricing. However, it also has certain implications for the shipping process that customers should be aware of:

• Packaging: Your order may arrive in packaging that is from our supplier partner and may not feature Shop Meda LTD branding.
• Multiple Shipments: If you order multiple items, they may be sourced from different supplier partners. Consequently, your order may arrive in separate parcels and at slightly different times. We will provide tracking information for each individual parcel where available (see Section 3.4).
• Shipping Origin: Products may be shipped from various domestic or international locations, depending on the supplier partner fulfilling that specific part of your order.

We want to assure you that all our supplier partners are carefully vetted to ensure they meet our standards for product quality, order accuracy, and service reliability. This transparency regarding our dropshipping model is intended to manage your expectations effectively and build trust. A clear shipping policy is particularly vital in a dropshipping context to mitigate potential misunderstandings and ensure customer satisfaction.

Shop Meda LTD reserves the right to review, amend, update, or modify this Shipping Policy at any time, without prior individual notice, to reflect changes in our business operations, services, legal or regulatory obligations, or carrier policies.

The date of the "Last Updated" at the top of this document will always indicate when the most recent revisions were made. Any changes and modifications will be effective immediately upon posting of the revised policy on our Website.

We encourage customers to review this Shipping Policy periodically to stay informed about our current shipping practices. Your continued use of the Website and placement of orders after any such changes are posted will constitute your acceptance of the revised Shipping Policy. This ensures that our policy remains a current and accurate reflection of our practices.

Upon successful completion and payment of your order, you will receive an automated order confirmation email from Shop Meda LTD. This email will be sent to the email address you provided during checkout. The order confirmation will include:

• Your unique order number.
• A summary of the item(s) purchased.
• The total cost of the order, including item prices, shipping charges, and any applicable taxes collected by Shop Meda LTD at the point of sale.
• The billing and shipping addresses you provided.

It is your responsibility to carefully review this order confirmation email to ensure all details, particularly your shipping address and the items ordered, are correct. If you identify any discrepancies or errors, please contact Shop Meda LTD Customer Service immediately. Prompt notification of errors can help prevent issues with order fulfillment and delivery. In the United Kingdom, this order confirmation also serves as a confirmation of the contract and its associated terms, as required by consumer protection regulations.

"Processing time" refers to the duration between when your order is successfully placed and confirmed, and when the item(s) are prepared, packaged, and handed over to the designated shipping carrier for dispatch. Processing time is distinct from "shipping time" or "delivery time," which refers to the transit period once the package is with the carrier. Clearly distinguishing between these timeframes is crucial for accurately managing customer expectations, particularly within a dropshipping model where order fulfillment involves coordination with third-party suppliers.

For the purpose of this policy, "business days" are defined as Monday through Friday, excluding public holidays recognized in the United Kingdom and/or the United States, Germany and any specific holidays observed by our primary supplier partners which may impact their operations.

Orders placed after 2:00 PM GMT (Greenwich Mean Time) / 9:00 AM EST (Eastern Standard Time), or on a weekend or public holiday, will typically begin processing on the next business day. This clarity on business days and cut-off times is important for accurate calculation of processing and subsequent delivery estimates.

While Shop Meda LTD and its supplier partners make every effort to process orders within the estimated timeframes, processing times are estimates and may be subject to occasional delays. Potential reasons for processing delays include, but are not limited to:

• High order volumes, particularly during peak seasons (e.g., Christmas, Valentine's Day, Black Friday/Cyber Monday) or promotional sales events.
• New product launches or exceptionally popular items leading to increased demand.
• Temporary stock issues or component availability delays from our suppliers.
• Operational disruptions at supplier facilities (e.g., technical issues, staffing shortages).
• Unforeseen circumstances such as public health emergencies, natural disasters, or extreme weather events affecting supplier or logistics operations.
• Payment verification issues or requests for additional information from the customer.

Should a significant processing delay be anticipated for your specific order, Shop Meda LTD will endeavor to contact you via the email address provided with your order to inform you of the delay and provide a revised estimated processing or shipping timeframe. For customers in the United States, we are mindful of the Federal Trade Commission's (FTC) Mail, Internet, or Telephone Order Merchandise Rule, which requires businesses to notify customers of significant shipping delays (see Section 3.5).

Due to the varying capabilities of our supplier partners and their chosen shipping carriers, Shop Meda LTD's ability to ship to P.O. (Post Office) Boxes, APO (Army Post Office), FPO (Fleet Post Office), or DPO (Diplomatic Post Office) addresses may be limited.

• United Kingdom: We generally cannot guarantee delivery to P.O. Box addresses in the UK.
• United States: Shipping to P.O. Boxes and APO/FPO/DPO addresses in the US may be possible for certain products fulfilled by specific suppliers using carriers like USPS. However, this cannot be guaranteed for all items.

If shipping to such an address is critical, please contact Customer Service before placing your order to inquire about feasibility. A valid physical street address is generally required for most deliveries.